Refund & Return Policy

At Zelvy, customer satisfaction is our top priority. Due to the nature of our product line, we do not offer returns or exchanges unless it falls under the following conditions.

We offer a full money-back guarantee under certain conditions for all purchases made on our website:

• You have received a damaged or wrong product.

• The purchased product is different from what was advertised on our website.

---

Damages and Issues

Please inspect your order upon receipt and contact us immediately if there are any problems with the items.

To process a return, please get in touch with us via our WhatsApp. You may be required to post the item back to us so we can investigate the cause of the damages or incorrect delivery.

---

Refunds Process

• Once we receive your return, we will inspect it and notify you if it is eligible for a refund.

• If approved, your refund will be processed automatically to your original payment method.

• You are eligible for a full reimbursement within 7 calendar days of your purchase.

• We do not accept any claims after 7 days from the delivery date.

---

Conditions for Returns

• Items must be unused, in the same condition as supplied, and in their original packaging.

• Special offer products are not eligible for refunds or returns.

---

✨ At Zelvy, we stand by the quality of our products and are committed to resolving any issues fairly and efficiently.